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Frequently Asked Questions

How do I care for my succulents after receiving them?

Succulents are relatively low-maintenance. Ensure they get plenty of sunlight and allow the soil to dry out between watering. Detailed care instructions are included with your order.

Do you offer gift wrapping and customization for special occasions like Christmas?

Absolutely! We offer gift wrapping and can include a personalized note for any occasion, including Christmas. Just let us know your preferences during checkout.

What should I do if my plant arrives cold or looks damaged due to cold weather?

If your plant arrives cold or appears damaged due to exposure to low temperatures, please bring it inside immediately and allow it to acclimate to room temperature. Avoid watering until the plant has warmed up and recovered. Please note that we cannot be responsible for damage caused by extreme weather conditions during transit, as we are not aware of the specific weather conditions at each location. We recommend that customers consider their local climate and shipping times when placing an order. If you have concerns about cold weather, please contact us before ordering, and we can discuss potential solutions, such as adding a heat pack or choosing priority shipping.

What if my package is delayed/lost in transit or stolen?

TLGSStore is not liable for packages that are delayed in transit, lost by the shipping carrier, or stolen-- all circumstances which are beyond our control. Once we hand your item over to the shipping carrier it is their responsibility to deliver the item-- please contact the shipping carrier directly regarding delays or lost packages. If you suspect mail theft you can obtain the GPS coordinates of the last scan point from the shipping carrier and file a mail theft report with your local police department.

What if my package arrives damaged or my succulent is dead?

If your succulent arrives dead or significantly damaged, please contact us within 24 hours or as soon as you receive the order. We may request clear photos of the damaged plant and packaging to assess the situation. Depending on the circumstances, we will offer a replacement, a refund, or a suitable solution to address the issue.

What happens if my package gets lost during shipping?

In the rare event that your package gets lost or experiences significant delays during transit, please follow these steps:

1. Check the tracking information provided with your order.

2. If there's no clarity in the tracking information or if your package hasn't arrived within a reasonable time frame, contact us.

3. We will initiate an inquiry with the shipping carrier to locate your package and work with you to find a suitable resolution.

Do you offer wholesale or bulk ordering options?

Yes, we do offer wholesale and bulk ordering for certain succulent varieties. Please reach out to us directly to discuss your specific needs.

What if my item is returned to the sender/seller after it's shipped?

If a customer's order is returned to the sender/seller for ANY reason the customer is responsible for paying for re-shipment.

Do you accept returns, exchanges or alterations after delivery?

Due to the nature of our items we do not accept returns, exchanges or requests for alterations after delivery. We ask that you communicate any specific requests through our message conversation during the order process. We only know about a preference or request if you specify it in your message. We will always do our best to accommodate your requests!

An item is different from what I expected?

We take great care to provide detailed descriptions and accurate photos of each item so you know exactly what to expect. Due to the nature of live plants, there might be slight variations, but the overall appearance and quality will be as described. We strongly encourage you to read the entire description and browse all the photos provided in the listing before making a purchase. This will ensure that you have a clear understanding of what you will receive. If you have any concerns, feel free to reach out to us for clarification before buying.